{"id":13945,"date":"2023-01-23T13:57:32","date_gmt":"2023-01-23T13:57:32","guid":{"rendered":"https:\/\/qa.buyxpress.com\/pe\/?page_id=13945"},"modified":"2023-07-07T14:42:03","modified_gmt":"2023-07-07T14:42:03","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/buyxpress.com\/pe\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"\t\t
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PREGUNTAS FRECUENTES<\/span><\/b><\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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1. Preguntas generales<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo me comunico contigo?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Si tienes alguna pregunta o necesitas ayuda, no dudes en escribirnos v\u00eda WhatsApp, Facebook Messenger, Instragram \u00f3 contactarnos a nuestro correo electr\u00f3nico\u00a0csteam@buyxpress.com.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo es el proceso de compra?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

1.<\/strong>\u00a0Busca los productos que mas te gusten y a\u00f1\u00e1delos a tu carrito.<\/p>

2.<\/strong>\u00a0Finaliza la compra de tu carrito ingresando tus datos y realizando el pago con los diferentes m\u00e9todos de pago.<\/p>

3.<\/strong>\u00a0Luego de finalizada tu compra, te enviaremos un correo electr\u00f3nico informando que estamos procesando su orden.<\/p>

4.<\/strong>\u00a0A continuaci\u00f3n, te enviaremos otro correo confirmando el pago de tu orden a la vez, los tiempos aproximados de entrega de tu pedido en Miami.<\/p>

\u00a0<\/p>

Te avisaremos cuando tu orden ingrese a nuestro almac\u00e9n al igual que cuando se realice el embarque internacional. Y finalmente cuando este por llegar a tu casa. Considera que el tiempo de entrega estimado desde que la orden ingreso al almac\u00e9n de Miami hasta la entrega a tu casa es aproximadamente de 10 a 15 d\u00edas.<\/p>

\u00a0<\/p>

Puedes rastrear el estado de su orden desde la secci\u00f3n \u00abMis Ordenes\u00bb en la p\u00e1gina de su cuenta en el sitio web.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPagar\u00e9 impuestos de Aduanas por mi compra?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Tanto persona natural como jur\u00eddica no pagar\u00e1n impuestos si el valor de la mercader\u00eda (subtotal del carrito de compras) no excede los USD 200. De lo contrario si el valor se encuentra entre los USD 201 hasta USD 2000, la aduana en Per\u00fa por ejemplo aplicara impuestos que son calculados en base a Ad Valorem, impuesto selectivo al consumo (si aplica), IGV, IPM, derechos espec\u00edficos, entre otros. Para obtener m\u00e1s informaci\u00f3n, consulte\u00a0aqu\u00ed.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfQue compras internacionales no puedo realizar?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Algunos productos son considerados prohibidos. Otros productos podr\u00edan tener restricciones seg\u00fan la normativa del pa\u00eds al que se desea importar y\/o por restricciones operativas de embarque.<\/p>

Para obtener m\u00e1s informaci\u00f3n sobre los productos prohibidos y\/o restringidos consulte\u00a0aqu\u00ed.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfDe d\u00f3nde traen los productos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

En BuyXpress encontraras miles de productos de las mejores tiendas en l\u00ednea de Estados Unidos.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfExisten l\u00edmites de tama\u00f1o y peso para los env\u00edos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

El servicio de BuyXpress te permite traer los productos que t\u00fa quieras, sin l\u00edmite de tama\u00f1o o peso.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfQu\u00e9 es un producto Refurbished, Open Box?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Un producto Refurbished (reacondicionado) es un producto que fue devuelto a la tienda o al fabricante, por alg\u00fan defecto menor o similares, que luego el mismo fabricante se encarga de reacondicionar para venderlo a un precio menor. Por otro lado, los productos \u00abOpen Box\u00bb son aquellos que solo fueron abiertos, estos no vienen con su caja original o simplemente la caja original no est\u00e1 sellada.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfPuedo traer productos usados y\/o refurbished?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Seg\u00fan la normativa del pa\u00eds al que se desea importar, en Per\u00fa por ejemplo no se puede importar productos usados. Sin embargo, en cuanto a los productos refurbished se puede importar solo si se encuentran en las categor\u00edas de Tecnolog\u00eda, Videojuegos o electrodom\u00e9sticos a excepci\u00f3n de las categor\u00edas como Automovilismo, Ropa, Joyer\u00eda, Deportes o Similares.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfTienen Stock f\u00edsico de los productos ofertados?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

BuyXpress no tiene stock f\u00edsico de los productos que se ofertan en nuestra web. El stock de los productos ofertados se actualiza autom\u00e1ticamente en funci\u00f3n a la informaci\u00f3n que nos proporcionan las diferentes tiendas online de USA que presentan sus productos en nuestra web.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfHay una app disponible de BuyXpress?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Descarga la nueva app<\/em> de BuyXpress disponible en la versi\u00f3n Android\u00a0 y IOS. Y podr\u00e1s acceder a una gran variedad de servicios y beneficios. Podr\u00e1s realizar operaciones sencillas de manera f\u00e1cil.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Ordenes<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo puedo ver el status de mi orden?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Puede seguir su orden dirigi\u00e9ndose a\u00a0\u201cMis Ordenes\u201d<\/strong>\u00a0dentro de la secci\u00f3n Mi Cuenta.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfC\u00f3mo puedo cancelar o cambiar mi orden?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Si deseas cancelar tu orden luego de haber finalizado tu compra, lo podr\u00e1s hacer hasta antes de haber recibido el correo o notificaci\u00f3n de que hemos confirmado el pago de tu orden. De otro modo comun\u00edcate con nosotros a\u00a0csteam@buyxpress.com<\/a><\/span>. para evaluar tu caso.\n\nSi deseas cambiar tu orden (cantidad, modelo, marca, talla entre otros) el proceso es el mismo que el de cancelaci\u00f3n, es decir deber\u00e1s de cancelar tu orden inicial para generar una nueva orden con los cambios que requieres. Luego de cancelar tu orden se estar\u00e1 realizando el reembolso de tu primera orden seg\u00fan el medio de pago que hayas empleado.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfC\u00f3mo puedo gestionar devoluciones y\/o reembolsos?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

El cliente tiene un m\u00e1ximo de 48 horas h\u00e1biles desde que recibe la orden para remitir el email al correo se\u00f1alado, fuera de ese plazo, la empresa no se hace responsable. Nosotros evaluaremos tu caso y te daremos una respuesta en no m\u00e1s de 05 (cinco) d\u00edas h\u00e1biles en donde en caso de necesitar mayor tiempo por la complejidad del caso, te escribiremos y diremos que el plazo se ha extendido pero que igual recibir\u00e1s la respuesta a tu reclamo.\u00a0<\/p>

Para m\u00e1s informaci\u00f3n sobre nuestras pol\u00edticas de devoluci\u00f3n y reembolsos ingresar\u00a0aqu\u00ed<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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3. Pago<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Puede comprar en nuestro sitio web con tarjeta de cr\u00e9dito o d\u00e9bito como Visa, Mastercard, Discover, Diners. Si tienes m\u00e1s preguntas no dudes en comunicarte con nosotros a trav\u00e9s de \u00a0csteam@buyxpress.com<\/a>.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\u00bfEn qu\u00e9 moneda se me cobrar\u00e1? *<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Actualmente todos los precios se encuentran en S\/ (Nuevo Sol Peruano). Si tu medio de pago corresponde a otra moneda tu banco aplicara la tasa de cambio vigente que corresponda.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4. Env\u00edo<\/span><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfCu\u00e1nto tiempo se tarda en enviar mi orden?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Luego de que hayamos confirmado el pago de tu orden, te enviaremos un correo indicando la fecha estimada de entrega de tu orden a nuestro almac\u00e9n en Miami de acuerdo con la informaci\u00f3n que nos proporcionen las tiendas online de USA. Luego, el tiempo de entrega estimado, considerado desde ingreso de tu orden al almac\u00e9n en Miami hasta la entrega en tu domicilio, es aproximadamente de 10 a 15 d\u00edas h\u00e1biles.

En el caso de que haya retrasos en los tiempos de entrega por causas ajenas a BuyXpress.com, como demoras de la aerol\u00ednea, problemas con la Aduana local, condiciones clim\u00e1ticas, o cualquier otra causa que escapen al control de BuyXpress.com, le haremos saber a nuestro cliente v\u00eda e-mail y telefonicamnete, e intentaremos dar una nueva fecha estimada, siendo as\u00ed que BuyXpress.com no tiene responsabilidad alguna ante los puntos mencionados anteriormente o similares.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfQu\u00e9 pasa si cuando llega mi orden no estoy en casa?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

-Si no pudieras estar en casa el d\u00eda que te entreguen la orden podr\u00edas dejar encargado a alguien (quien debe presentar los datos de su DNI y firmar el cargo de recepci\u00f3n).<\/p>

-Si no hay alguien que lo pueda recibir, haremos una siguiente entrega.<\/p>

-En caso no lo puedas recibir en la segunda entrega, las siguientes tendr\u00e1n un recargo.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t \u00bfTienen garant\u00eda de entrega?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Te garantizamos la entrega de tu pedido. Si tu orden no llega antes de los 50 d\u00edas de finalizada tu compra, te reembolsamos tu dinero.

*La garant\u00eda de entrega no aplica en caso de que la orden sufra inconvenientes por razones ajenas a BuyXpress (retenciones de Aduana, limitaciones por alta demanda operativa de proveedores o asociados, demoras de embarque por cambios de clim\u00e1ticos u otros eventos similares).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Si tienes m\u00e1s preguntas no dudes en comunicarte con nosotros a trav\u00e9s de customer@buyxpress.com<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

PREGUNTAS FRECUENTES 1. Preguntas generales \u00bfC\u00f3mo me comunico contigo? 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